Veeam End User Software Licensing Policy
Published: August 2025 (v17)

This End User Software licensing policy, which is incorporated into and 
part of Veeam's End User License Agreement ("EULA"), defines the specific 
licensing terms and conditions for your use of software products and 
documentation (collectively, "Software"). Definitions for all capitalized 
terms are found in Definitions section below.

Note: All "Veeam Data Cloud" and related Veeam-hosted service offering 
agreements can be found at https://www.veeam.com/legal/eula.html


1. Veeam End User Software Licensing
1.1. Veeam Data Platform Software Offerings | Veeam Universal License

Offering		| Veeam Data Platform Premium
License type	| Subscription, Perpetual or Rental
License unit	| Instance
Deployment		| Software Appliance and Windows installable software
Specifics
	Offered in packs of 10 Instances.
	Production Support and Maintenance, Premier support is optional.

	Capabilities from the following products included:
	* Veeam Backup & Replication (including the following workloads)
		* Cloud: AWS, Microsoft Azure, Google Cloud
		* Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, 
Red Hat Virtualization, Oracle Linux Virtualization Manager, Proxmox, 
Scale HyperCore
		* Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, 
IBM AIX
		* Unstructured Data: NAS and Object Storage
		* Identity: Entra ID - Objects and Sign-in & Audit Logs - 
licenses required for all Enabled Member users
 	* Veeam ONE
	* Veeam Recovery Orchestrator
	* Coveware Recon Scanner software included with Veeam Data Platform 
Premium customers.

Additional options for Veeam Data Platform Premium customers include: 
Coveware Unidecrypt Software - distributed separately and available only 
for Veeam Cyber Secure (https://www.veeam.com/products/veeam-data-
platform/cyber-secure.html) customers.

Offering		| Veeam Data Platform Advanced
License type	| Subscription, Perpetual or Rental
License unit	| Instance
Deployment		| Software Appliance and Windows installable software
Specifics
	Offered in packs of 10 Instances.
	Production Support and Maintenance, Premier support is optional.

	Capabilities from the following products included:
	* Veeam Backup & Replication (including the following workloads)
		* Cloud: AWS, Microsoft Azure, Google Cloud
		* Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, 
Red Hat Virtualization, Oracle Linux Virtualization Manager, Proxmox, 
Scale HyperCore
		* Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, 
IBM AIX
		* Unstructured Data: NAS and Object Storage
		* Identity: Entra ID - Objects and Sign-in & Audit Logs - 
licenses required for all Enabled Member users
 	* Veeam ONE

Offering		| Veeam Data Platform Foundation
License type	| Subscription, Perpetual or Rental
License unit	| Instance
Deployment		| Software Appliance and Windows installable software
Specifics
	Offered in packs of 10 Instances.
	Production Support and Maintenance, Premier Support is optional.

	Capabilities from the following products included:
	* Veeam Backup & Replication (including the following workloads)
		* Cloud: AWS, Microsoft Azure, Google Cloud
		* Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, 
Red Hat Virtualization, Oracle Linux Virtualization Manager, Proxmox, 
Scale HyperCore
		* Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, 
IBM AIX
		* Unstructured Data: NAS and Object Storage
		* Identity: Entra ID - Objects only - licenses required for 
all Enabled Member users

Offering		| Veeam Data Platform Essentials
License type	| Subscription or Perpetual
License unit	| Instance
Deployment		| Software Appliance and Windows installable software
Specifics
	Offered in packs of 5 Instances with a minimum of 5 Instances (or 1 
pack) and a maximum of 50 Instances (or 10 packs).
	Designed exclusively for small businesses. Cannot be merged with 
another product license to scale above maximum. Purchase of an upgrade 
SKU required to grow beyond maximum limit.
	Production Support and Maintenance.

	Capabilities from the following products included:	
	* Veeam Backup & Replication (including the following workloads)
		* Cloud: AWS, Microsoft Azure, Google Cloud
		* Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, 
Red Hat Virtualization, Oracle Linux Virtualization Manager, Proxmox, 
Scale HyperCore
		* Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, 
IBM AIX
		* Unstructured Data: NAS and Object Storage
		* Identity: Entra ID - Objects and Sign-in & Audit Logs - licenses 
required for all Enabled Member users
	* Veeam ONE

Offering		| Capacity Pack Premium, Advanced, or Foundation
License type	| Subscription or Perpetual
License unit	| TB
Specifics
	License for larger NAS and Object Storage unstructured data 
backups, generally greater than 250TB. Offered alongside the respective 
Veeam Data Platform Premium, Advanced or Foundation environments, in 
increments of 1TB for Veeam Data Platform Premium edition. Support and 
Maintenance aligns to the Veeam Data Platform contract.  
Note: When Capacity pack license is present, all Unstructured data (NAS, 
Object Storage, etc) will be protected by the Capacity licenses and VUL 
licenses will no longer be used for protecting any Unstructured data.

Offering		| Capacity Pack Essentials
License type	| Subscription or Perpetual
License unit	| TB
Specifics
	License for larger NAS and Object Storage unstructured data 
backups. Offered in increments of 1TB with minimum of 5TB and maximum of 
50TB.
Note: When Capacity pack license is present, all Unstructured data (NAS, 
Object Storage, etc) will be protected by the Capacity licenses and VUL 
licenses will no longer be used for protecting any Unstructured data.

This license is only available to Veeam Data Platform Essentials edition 
Customers. Support and Maintenance align to a Veeam Data Platform 
Essentials contract.

Offering		| Entra ID Standalone - Self Managed
License type	| Subscription
License unit	| User
Specifics
	Offered in increments of 1 user. Minimum of 10 Users.
	Licensed for independent purchase and protection of Entra ID 
environments only, not for protecting non-Entra ID workloads. Customer is 
required to maintain active telemetry for this Offering. Sold for 
standalone use or in conjunction with, or separate from, Veeam Data 
Platform. All Enabled Member users in the organization must be licensed -   
Partial user coverage is not allowed by Entra ID. Guest users do not 
require a license. Sold in 3 tiers in order to be able to merge with 
Veeam Data Platform:
*	Premium - Objects and Sign-in & Audit Logs
*	Advanced - Objects and Sign-in & Audit Logs
*	Foundation - Objects

	Support and Maintenance is at the production level, similar to VUL 
licenses. Merges require Entra ID Standalone and Veeam Data Platform be 
at the same edition level.


1.1.1. License Instance calculation for Veeam Universal License
Veeam Universal License (available in both Subscription and Perpetual 
License Types) removes complexity from license consumption tracking, 
providing portability of the license across a breadth of product 
functionality. 

All Protected Workloads consume 1 (one) Instance for the following 
Licensed Objects:

Workload type					| Licensed object	| Instance
-------------------------------------------------------------------------
VM or Cloud VM					| 1					| 1
Server or Application Server	| 1					| 1
Workstation						| 3					| 1
Unstructured Data				| 500GB				| 1
Identity - Entra ID				| 10 users			| 1

For Entra ID, licenses are required for all Enabled Member users.

1.2. Standalone End User Software Offerings and offerings not using Veeam 
Universal License.  
Note: All "Veeam Data Cloud" and related Veeam-hosted service offering 
agreements can be found at https://www.veeam.com/legal/eula.html

Offering		| Veeam Backup for Microsoft 365 		
License type	| Subscription or Rental
License unit	| User
Specifics
	Minimum of 10 Users.
	Licensed per User account in all customer organizations. A license 
is not required for:
	* Shared, resource and group mailboxes
	* External SharePoint users
	Production Support and Maintenance, Premier is optional. Basic is 
not offered.

Offering		| Veeam Backup for Salesforce 		
License type	| Subscription
License unit	| User
Specifics
	Minimum of 10 Users.
	Licensed per Salesforce user license. 100% of used Salesforce 
licenses must be covered by a Veeam Backup for Salesforce license. Unused 
Salesforce user licenses are not counted.
	Licenses are required for the following Salesforce user license 
types:
	* Salesforce
	* Salesforce Platform 
	Licenses are not required for other user license types in 
Salesforce, such as:
	* Chatter Free, Chatter Only, Chatter External
	* Partner Community, Partner Community Login, Customer Community 
Plus
	* Identity
	Sandbox users are not licensed.
	Production Support is included, Premier is optional. Basic is not 
offered.

Offering		| Veeam Recovery Orchestrator		
License type	| Subscription
License unit	| Orchestrated Instance
Specifics
	Offered in packs of 10 Orchestrated Instances.
	Available primarily in Veeam Data Platform Premium or as an Add-on 
to Veeam Data Platform Advanced (Veeam ONE is required). Not available as 
an Add-on for Veeam Data Platform Essentials or Foundation. Support 
aligns to Veeam Data Platform Support level.

Offering		| Veeam Cyber Secure		
License type	| Subscription
Specifics
	
	Available to qualifying customers as an add-on only. Separate terms 
and conditions apply. Minimum contract terms and ownership rules apply. 
If purchased with Premier support, all support licensing rules apply, 
including the requirement to uplift support for all other eligible Veeam 
products to Premier.

Offering		| Veeam Kasten for Kubernetes		
License type	| Subscription
License unit	| Node
Specifics
	Licensed per (worker) node. 
	Please refer to Kasten pricing and support policy pages:
https://www.veeam.com/products/cloud/kubernetes-backup/pricing.html
https://www.veeam.com/support-policy.html

Offering		| Veeam Backup for AWS		
License type	| Subscription
License unit	| Instance
Specifics
	Offered in packs of 10 Instances. Available as part of AWS 
Marketplace subscription or with BYOL version.

Offering		| Veeam Backup for Azure		
License type	| Subscription
License unit	| Instance
Specifics
	Offered in packs of 10 Instances. BYOL version only.

Offering		| Veeam Backup for Google Cloud		
License type	| Subscription
License unit	| Instance
Specifics
	Offered in packs of 10 Instances. BYOL version only.


Legacy Per-CPU Socket Offerings:
*	(*) Perpetual Per-CPU Socket licenses have ceased new sale. 
*	Since 2019 Veeam has prioritized the Veeam Universal License 
	(VUL) as the primary license for Veeam Backup & Replication, 
	Veeam ONE and Veeam Recovery Orchestrator, now transacted as 
	Veeam Data Platform.  Customers are encouraged to Migrate to the 
	VUL license for full Virtual, Cloud, Physical and Application 
	data protection capability.
		*	Some customers combine both Socket and VUL licenses in a 
			merged environment. Note the rules stated in section 
			'1.11.2. License Key Merge'
				*	When a socket license is present, all VMware vSphere 
					and Microsoft Hyper-V sockets will be protected with 
					the socket license, and all other workloads will be 
					protected with VUL. Customers cannot protect some 
					VMware and Hyper-V VMs with a socket license and the 
					rest with VUL.
				*	When a Socket license is paired with a VUL License, 
					1the socket package (VBR/Foundation or VAS/Advanced) 
					determines the available features.  To achieve full 
					capability, the socket package (VBR/Foundation or 
					VAS/Advanced) must match the VUL package edition 
					level Foundation or Advanced.  Example:  Customers 
					with VBR/Foundation sockets combining with Advanced 
					VUL, will not get advanced features such as YARA 
					rules, KMS IAM support, or 3rd party app integration 
					capabilities.  Migrating from per socket to VUL is 
					always the recommended action. 
		*	For a complete list of Per-CPU socket capabilities, please 
			consult the Veeam Data Platform Feature Comparison - 
https://www.veeam.com/veeam_data_platform_feature_comparison_ds.pdf


Offering		| Veeam Data Platform Advanced 
License type	| Subscription and Perpetual(*)
License unit	| Socket
Deployment		| Windows installable software
Specifics
	Bundle for VMware vSphere and Microsoft Hyper-V virtual machine 
workloads only.

	Select Capabilities from the following products included:
	* Veeam Backup & Replication 
	* Veeam ONE
	Production Support and Maintenance included, Premier is optional. 
Basic is not offered.
	
	Legacy Perpetual Edition(*) options included: Enterprise Plus, 
Enterprise, Standard.

(*)Perpetual options are no longer available for new customer sales.

Offering		| Veeam Data Platform Foundation		
License type	| Subscription and Perpetual(*)
License unit	| Socket
Deployment		| Windows installable software
Specifics
	Offering for VMware vSphere and Microsoft Hyper-V virtual machine 
workloads only.

	Select Capabilities from the following products included:
	* Veeam Backup & Replication 
	
	Production Support and Maintenance, Premier is optional. Basic* is 
not offered.
	
	Legacy Perpetual Edition(*) options included: Enterprise Plus, 
Enterprise, Standard
	(*)Perpetual options are no longer available for new customer 
sales.

Offering		| Veeam Data Platform Essentials	
License type	| Subscription and Perpetual(*)
License unit	| Socket
Deployment		| Windows installable software
Specifics
	Bundle for VMware vSphere and Microsoft Hyper-V virtual machine 
workloads only.
	
	Bundle offered in packs of 2 Sockets with maximum of 6 Sockets (3 
Packs).

	Designed exclusively for small businesses and installations. Cannot 
be merged with another product license to scale above maximum limit of 
Sockets. Can be combined with Veeam Data Platform Advanced VUL. Purchase 
of an upgrade SKU required to grow beyond maximum limit of Sockets.

	Products included:
	* Veeam Backup & Replication (with Socket License Unit limitations)
	* Veeam ONE
	Production Support and Maintenance, Basic* is not offered 

	Legacy Perpetual Edition(*) options included: Enterprise Plus, 
Enterprise, Standard
	(*)Perpetual options are no longer available for new customer 
sales.

Offering		| Veeam ONE	 - No longer available for new customer sale
License type	| Perpetual(*)
License unit	| Socket
Specifics
	When purchased as a standalone without Veeam Backup & Replication, 
offering provides monitoring, reporting and analytics for VMware and 
Hyper-V virtual machine workloads only.
	Support and Maintenance options include Production & Basic
	(*)Perpetual options are no longer available for new sales. 

Offering		| Veeam Management Pack for Microsoft System Center	
License type	| Subscription or Perpetual
License unit	| Socket
Specifics
	Minimum of 10 Sockets.
	For Subscription Offering, Support and Maintenance is limited to 
Production level. Basic level is not offered.
	For Perpetual Offering, Support and Maintenance options include: 
Production and Basic

1.3. Multiyear Subscription Billing Options
Multiyear Subscriptions with Upfront Billing contain all years in one 
SKU. Customer commits to pay for the entire length of the contract 
upfront. Multiyear Subscriptions with Annual Billing require all yearly 
options to be purchased together on initial order. Customer commits to 
pay annual amount by the yearly anniversary each year for the length of 
contract.

1.4. Gifted (Built-in) Product License
For all Perpetual Socket License customers, Veeam Backup & Replication 
and Veeam ONE products will enable additional FREE VUL licenses to be 
available for use - one License per each Socket up to a maximum of 6 
gifted VULs. 
For Veeam ONE, these FREE instances can only be used on monitoring and 
reporting on all non-VM workloads from the connected Veeam Backup & 
Replication.

1.5. Combining Socket and Instance licenses in Veeam Data Platform
Customers who need to combine purchased Socket and Instance licenses into 
one License Key can do so at the Customer Portal (https://my.veeam.com).   
Starting with version 10, Veeam Backup & Replication allows installing 
separate Socket and Instance License Keys at the same time without prior 
merging of keys at the customer portal. The following conditions will 
apply:
	* Both Socket and Instance licenses are valid product licenses
	* Company name matches between licenses
	* Socket License Key will define the Support level, Support ID and 
Product Edition
	* Only one Socket and one Instance License Key can be installed 
into the product at the same time
	* Sockets will only protect VMware vSphere and Microsoft Hyper-V 
VMs

VUL Instances, when in the presence of sockets, will protect NAS, Agents, 
Plug-Ins, AHV and Cloud VMs, and any workload excluding VMware and Hyper-
V VMs.

VUL Instance license expiration will, following the grace period, disable 
all product functionality.

Socket license support expiration will not have any impact on the 
product's functionality, except for the limitation to install product 
updates shipped after the support expiration date.
Important note: To receive Production Support for a combined license, the 
Socket license must be at the Production Support and Maintenance level.

1.6. Product Edition
When present, Product Edition including Veeam Data Platform package 
editions and legacy socket editions of the license regulates the Software 
capabilities level. In case both Perpetual per Socket and Subscription 
VUL licenses are installed, the Software will follow the Perpetual 
License edition.

1.7. Downgrades
	1. Only Customers who are current on Support and Maintenance are 
eligible for a downgrade.
	2. Veeam does not refund the difference in price for downgrades.
	3. Offering Downgrades are only offered for Perpetual Licenses, may 
require a downgrade SKU, and a penalty or fee may be charged.
	4. Product Edition Downgrades have no penalty or fee. Support and 
Maintenance expiration date and licensing terms are not altered in the 
event of Product Edition Downgrade. Downgrades to Product Editions that 
Customer does not currently own are not available.
	5. Support and Maintenance Downgrades are not available.
	For more information, please contact Veeam Renewals at 
renewals@veeam.com.

1.8. Upgrades
	1. Only Customers who are current on Support and Maintenance are 
eligible for upgrades.
	2. Upgrades may require a fee even in cases where Customer is 
upgrading to what they were previously entitled to.
	3. Product Edition Upgrades are only offered for Perpetual Socket 
Licenses and will require an upgrade. These upgrades are available with 
either Basic or Production support.
	4. Package upgrades (Essentials >> Foundation >> Advanced >> 
Premium) are available for all VUL licenses. 
	5. Support Upgrades are available. For more information, please see 
section 2.5 "Support" and the Veeam Customer Support Policy 
https://www.veeam.com/support-policy.html.

For more information, please contact Veeam Renewals at renewals@veeam.com 
or by submitting a form at https://www.veeam.com/renewal.html.

1.9. License Purchase Terms
Except as expressly agreed otherwise, Veeam reserves the right to change 
Packaging and Pricing as needed without advanced or written notification 
and price changes are not enforced retroactively. Except as expressly 
agreed otherwise, renewals or extensions of Perpetual License Support and 
Maintenance or Subscription Licenses will be at Veeam's list price in 
effect at the time of the applicable renewal. Renewal prices that incur 
volume or term decreases will result in repricing based on current market 
price without regard to prior Pricing.

1.10. Migration Upgrade
Customers with "Active" Support and Maintenance Agreement are encouraged 
to migrate their Veeam Data Platform Essentials, Veeam Data Platform 
Foundation, Veeam Data Platform Advanced, or Veeam ONE per-Socket License 
to a Veeam Universal License (VUL) for additional capability and 
flexibility benefits.
For more information, please contact Veeam Renewals by submitting a form 
at https://www.veeam.com/renewal.html.

1.11. Veeam License Keys
Veeam issues a License Key for each license purchased. The End User is 
authorized to use each License Key to activate and use the Software 
within the parameters of this Licensing Policy according to this License 
Policy terms.
Veeam License Key contains specific licensing terms and a signature 
record that proves the integrity of the License Key file for the product. 
Only those License Keys that are marked as "Active" in Veeam's records 
are considered legitimate and valid License Keys. Customer's Active 
License Keys are always visible on the Customer Portal. In the event 
where a License Key is revoked and a written confirmation has been sent, 
Customer must stop usage of License Key. Please refer to technical 
documentation for product license installation help. The Veeam License 
Key defines the maximum number of License Units for the Software to 
consume or process from all objects of the connected Source 
Infrastructure.
Customers can use copies of the Software and one License Key to manage 
same or multiple Source Infrastructures. In this scenario, Customers are 
required to implement centralized license management (for example, Veeam 
Enterprise Manager) to control total license consumption and compliance 
with the licensing terms. 
Customers can use multiple Licenses with different license terms, but 
only for protecting separate Source Infrastructures. For additional 
clarification, see 3.6 for the definition of separate Source 
Infrastructures. Veeam centralized management is not available/allowed 
for such use cases. In these cases, Customers will be provided with 
separate license files for each separate backup infrastructure. 
With certain conditions, Customers can combine License Keys with 
different license terms to manage multiple Source Infrastructures with 
the same backup infrastructure. Customers are advised to implement 
centralized license management (Veeam Enterprise Manager) to control 
total license consumption and compliance with the licensing terms.

1.11.1. License Start Date
The license expiration date and license support expiration date are 
calculated from the license start date which is the date when Veeam 
accepts the Purchase Order from distribution and delivers the License Key 
to the Customer portal at https://my.veeam.com.
When purchasing a renewal of Perpetual or Subscription Licenses, the 
updated License Keys become available
at the Customer portal. If the License Key auto-update functionality is 
enabled, the updated License Key will be installed into the product 
automatically.

1.11.2. License Key Merge
Customers that are current on maintenance have an option to merge 
multiple Production License Keys into a single License Key for use in a 
centralized environment. Merge functionality for current versions is 
available on the Veeam Customer Portal (my.veeam.com). For cases when 
merge is required for older versions of Veeam products, a Licensing 
support case needs to be opened.
When several License Keys are merged, the earliest license expiration 
date and support expiration date with respective Support ID will be 
displayed in the merged License Key.
License Key Editions must match, with exception of merging perpetual 
Socket license and Veeam Universal License. The Edition of the merge 
license will follow the Socket License Key (e.g., merging a 10 Socket 
Standard Edition license with the VUL is possible and will result in a 
Standard Edition License Key).
License Key merge is only available for compatible licenses with up-to-
date License Administrator information. To revert the License Key merge 
operation, Customers may choose "Undo merge" to destroy the merged 
license and revert to original Product License Keys.

Below are clarifications and exceptions to general merge rules:

License key merge exception

Merge rules
Veeam Data Platform Essentials (formerly packaged as Veeam Backup 
Essentials)
	Veeam Data Platform Essentials VUL and Capacity Pack Essentials 
licenses can be merged for centralized management. Merges are still 
restricted to 50 VULs and 50 TB. Aside from this, Veeam Data Platform 
Essentials cannot be merged with licenses with different License Types or 
with other products.

Veeam Universal Licenses
	Merge is allowed between Veeam Universal Licenses, Entra ID and 
other types of supported licenses. The resulting License Key will contain 
combined License Units from Perpetual and Subscription Licenses as 
appropriate.
	All other License Key parameters will follow License Key 
merge rules.

Merging License Keys with Sockets and VUL Instances
	
	Veeam v12 and beyond allows for In-Product merges. The ability for 
licenses to be installed side-by-side or "merged" in the product 
application is dependent on the license counters.
Specifically, a single Socket license can be installed in the same 
environment as a single VUL or Capacity license.
Attempting to install a second Socket license file will overwrite the 
previous Socket licensing.
Attempting to install a second VUL or Capacity license will overwrite the 
existing VUL or Capacity licensing. 
For customers with earlier versions of Veeam Backup & Replication, Socket 
Perpetual and VUL Instance License Keys may need to be merged on the 
My.Veeam.com customer portal before applying the license to the software. 
Below is an example of the resulting key when merged on the portal:
	* License type: Subscription
	* License expiration: the earliest expiration date of selected 
Instance Subscriptions License Keys
	* Support expiration: the earliest support expiration date of all 
involved licenses
	* Support ID: Socket Perpetual License Key with the earliest 
support expiration date. 
	
	Please note that:
	* Sockets will be used to protect VMs on VMware and Hyper-V hosts
	* VUL Instances will cover Cloud VMs, Physical Agents, Enterprise 
Plug-Ins, AHV VMs, RHV VMs, Oracle Linux KVM VMs, Proxmox VE, 
Unstructured Data, and all covered workloads excluding VMware and Hyper-V 
VMs.

Veeam Recovery Orchestrator
Starting with v7, a standalone license for Veeam Recovery Orchestrator 
must be merged with a Veeam Data Platform license before it can be 
installed in the software application. To merge your Veeam Data Platform 
license with your Veeam Recovery Orchestrator license, please follow the 
steps outlined in KB3116 (https://www.veeam.com/kb3116).

1.11.3. License Auto-update
Customers who enable the license auto-update feature will benefit from 
having the ability to install Software license updates and version 
upgrades, if their Subscription or Support and Maintenance Agreement is 
current. If separate environments are merged, please contact support to 
understand how this will affect the auto-update function.

1.11.4. Legacy Licenses
In case a Customer on maintenance needs a License Key for a legacy 
product version Veeam may provide such a License Key, with the condition 
that the License terms and License Units are available for that legacy 
product version. Please see if the "Previous version" action is available 
for the License Key on the Customer portal.

1.11.5. Promotional License Key
When Veeam gives a free production license or adds licenses/features at 
no cost for a limited time, the duration of the offer is defined by the 
promotion's specific terms and conditions or by the License Key 
parameters. Promotional licenses do not change any pre-existing licensing 
agreement for paid products.

1.11.6. License Transfer
In accordance with the EULA, Veeam licenses are non- transferable. 
Requests for exceptions to this policy should be submitted by the License 
Administrator through a licensing case on the Customer Portal 
(my.veeam.com). The licensing case must be opened by the current Veeam 
License Administrator or a representative of the Customer with a proof of 
purchase submitted via the case.

1.12. License Administrator
The End User is responsible for providing correct contact information 
about License Administrator and keep it up to date. The End User is 
required to submit any changes to License Administrator data to Veeam's 
Customer Support service via the Customer portal (my.veeam.com).

1.13. Source Infrastructure
Customers can use copies of the Software under the same License Key and 
license terms to manage same or multiple Source Infrastructures. In this 
scenario, Customers are required to implement centralized license 
management (for example, Veeam Backup Enterprise Manager) to control 
total license consumption and compliance with the licensing terms.
With the exception of Veeam Data Platform Foundation/ Veeam Data Platform 
Advanced / Veeam Data Platform Premium VUL on a Subscription contract, 
sharing of the Source Infrastructure between different Licenses and 
license terms is prohibited. For the avoidance of doubt, see 3.6 for the 
definition of separate Source Infrastructures.

1.14. Licensed Objects
Licensed Objects are associated with License Units by
the Software. Some Software allows revoking License Units from Licensed 
Objects and re-applying to other License Objects. For example, you can 
revoke the license from some hosts or virtual machines (VMs) and assign 
it to other hosts or VMs.

1.15. License Units
Older versions of Veeam products prior to Veeam Backup & Replication v10 
include the following License Units: VM, Server, Workstation with 1 (one) 
License Unit consumed by each Protected Workload.

1.16. Licensing of restore operations
Veeam does not consume licenses for restore operations. However, some 
advanced restore scenarios may require a valid license that includes the 
corresponding restore capabilities to be installed.

1.17. Non-commercial License Categories

There are the following possible non-commercial license categories of the 
Software (not all are available in each product):

1.17.1 Evaluation Licenses

Veeam software may be provided to You for beta, demonstration, test or 
evaluation purposes, with either "Evaluation" or "Not for Resale" license 
(collectively, "Evaluation Licenses"). For any Evaluation Licenses, the 
term is limited and will be defined to You by Licensor. Evaluation 
Licenses are limited specifically to use for demonstration and evaluation 
purposes only, and You agree not to use the Software for third-party 
processing purposes. "Not For Resale" licenses cannot be used in 
production environments or to process production data backups.

1.17.2. Free Licenses and Community Edition Licenses 

Free and Community Edition License products can be used in Your own 
production environment and only by You in accordance with the terms and 
conditions of this EULA and the Licensing Policy. You may not use the 
Free and Community Edition Licenses to provide services to third parties 
(including support and consulting services for existing Free and 
Community Edition License installations) or to process third-party data. 
Your use of Free and Community Edition License products is provided as-
is, without any representations or warranties of any kind, and is at Your 
sole risk. Veeam has no obligation to support, maintain or provide any 
assistance regarding any of these licenses. 


2. Support and Maintenance
2.1. Paid Offerings
Customers are entitled to the Service Level Agreements (SLAs) associated 
with the Offering as described in the support policy. Please note that 
support may NOT be provided for Customers with expired license or Support 
and Maintenance agreement.

2.2. Free Software
FREE/Community/ Evaluation Licenses DO NOT include Support and 
Maintenance or any other kind of assistance. If You have licensed Starter 
Edition of the Software, you will have access to the Veeam Kasten Support 
Community (https://community.veeam.com/groups/kasten-k10-support-92), but 
a service level of any sort is not guaranteed.

2.3. Eligibility
Support and Maintenance is offered with both Subscription and Perpetual 
License Types. With "Active" Subscriptions, Customers are eligible for 
Support and Maintenance; however, with Perpetual Licenses, Customers must 
renew their annual Support and Maintenance agreement in order to stay 
eligible. Read more details on Support and Maintenance renewal costs.
Please open a licensing support ticket at the Customer portal for such a 
request.

2.4. Requirement for Software Re-activation
Customers are advised to keep a copy of the Software and License Key file 
provided to them from the purchase of Veeam products to re-activate the 
Software as needed. For Customers with an active maintenance contract, 
Veeam may provide a copy of the Software and the license file
for supported versions in response to a customer request. Customers with 
expired maintenance contracts may not be granted such a service.

2.5. Support
Veeam has three support programs which may or may not be available for 
all Offerings: Premier, Production, and Basic. Production support is 
default for nearly all offerings.  Premier support is offered for 
customers who have higher level SLA needs and specific purchase 
requirements must be met.
Additionally, there is an Evaluation support program for 30 days 
following product downloads. Each program provides a guarantee for 
support via Web, E-mail and Phone, and the ability to open cases via Web 
or Phone.
Support for Customers with the Community Edition/Free License/NFR 
licensed products is provided on a best-effort basis. For more 
information, please refer to the Veeam Customer Support Policy.

For Perpetual license offerings: New product releases and maintenance 
updates are available only to Customers with a current maintenance 
contract. Product updates may be refused by the Software where the 
License Key Support Expiration date has past.
Support level for Customers always defaults to their lowest contracted 
level. For example, if a customer has 90% of their licenses contracted to 
Production Support and 10% of their licenses contracted to Basic Support, 
Veeam will only provide Basic Support.

2.6. Support and Maintenance Included in License Types
Perpetual License includes a Production or Basic Support and Maintenance 
agreement for the first year.
Subscription License includes a Production Support and Maintenance 
agreement for the full term of the license.

2.7. Public, Educational or Internal Licensing Discounts
Veeam may provide discounts for public, educational and "internal use" 
sectors on Subscription renewals. There are no sector discounts for 
Perpetual Support and Maintenance Agreement renewals. Contact Veeam  
Renewals Team for discounts available in your region.

2.8. Prepaid Support and Maintenance Availability
Prepaid prorated SKUs may be purchased within the first six months of the 
original new License purchase. After this period, standard annual renewal 
SKUs are required.

2.9. Maximum Prepaid Term
Maximum prepaid term for a Subscription License is five years.  Maximum 
prepaid term for Support and Maintenance for a Perpetual Socket License 
is three (3) years. This term may be reduced to a shorter term for 
Offerings that are at or near end-of-sale. The first year of Support and 
Maintenance included with new Perpetual Licenses counts towards this 
maximum. Please note that SKUs may not be "doubled" to increase length of 
time for support.

2.10. Maintenance Upgrades
Customers who upgrade Product Editions which have future years of support 
remaining on the product contract must also purchase annual and monthly 
edition maintenance upgrade SKUs to cover the price difference between 
previous and new product.

2.11. Expired Maintenance & Reinstatement Fee
Support renewals past due will be assessed a 25% reinstatement fee. Fee 
is included in Expired Renewal SKUs, which are required for renewal of 
agreements expired at time of purchase. Expired Fee Waived SKUs can be 
used with Veeam approval only.
If support agreement is expired, please contact Veeam Renewals team to 
confirm needed SKUs.

2.12. Pricing Adjustments
Veeam strives to provide its customers with the best technology support 
for a broad alliance ecosystem, in
a flexible, cost-effective manner. We reserve the right to evaluate our 
Packaging and Pricing, and adjust Pricing for subscription, subscription 
renewal and maintenance renewal of any Offering. Please refer to License 
Purchase Terms section.

2.13. End of Support
When a product version reaches end of support stage, this version will no 
longer be supported by Veeam. No further updates, patches or hotfixes 
will be created for it (exceptions may be made on case-by-case basis). 
For more information, read https://www.veeam.com/kb1530.

2.14. Product Lifecycle
All Software goes through product lifecycles which can affect the 
licenses and support associated with that Software. Read more about Veeam 
Product Lifecycle (https://www.veeam.com/product-lifecycle.html).

3. Definitions
3.1. Customer
"Customer" means the End User of the Software.

3.2. License Administrator
"License Administrator" means a person associated with and recorded in 
the Veeam License Key who represents the End User (per Veeam's EULA) and 
has the authority to request changes to the End User's Veeam Product 
License.

3.3. License Key
"Veeam License Key" or "License Key" refer to (1) a transaction document 
that defines the scope of
the license; (2) eligible License Units and options; and (3) license 
terms reference, such as License ID and Support ID. Veeam License Key is 
typically required to enable functionality of the Software.

3.4. Protected Workload
"Protected Workload" means a Workload (as defined below) that had at 
least one restore point created by
the Software in the past 31 days in the form of a backup or native 
snapshot.

3.5. Workload
"Workload" means a computer (physical, virtual or cloud), an application 
(on-prem or SaaS), an unstructured data (files or objects) or any data 
source that Software protects or manages.

3.6. Source Infrastructure
"Source Infrastructure" means a production IT infrastructure with 
management servers, primary and backup storage, and all production 
workloads and data that is protected, monitored or otherwise managed by 
the Software and by the Customer. Source infrastructures are considered 
different when they are not sharing any of the above components with one 
another AND are managed by separate, dedicated IT teams.

3.7. Licensed Object
"Licensed Object" means an element of the Source Infrastructure that may 
be counted towards the maximum number of License Units. Below is a table 
of available Licensed Objects with descriptions:

VM
A protected VMware ESX, Microsoft Hyper-V, Nutanix AHV, Proxmox VE, Red 
Hat Virtualization, Oracle Linux KVM VM or Scale HyperCore VM that is 
backed up, replicated, copied, monitored or otherwise consumed by the 
Software.

Cloud VM
An Amazon AWS EC2 Instance, a Microsoft Azure VM or Google Cloud VM that 
is backed up, replicated, copied, monitored or otherwise consumed by the 
Software.

Server
A Windows, Linux, Unix (or other supported operating system) machine, 
physical or virtual, where the Software is installed. Each node of the 
clustered setup needs to be licensed.

Application Server
A physical or virtual machine where the application-specific Software is 
installed. Each node of the clustered setup needs to be licensed.

Workstation
A physical or virtual machine where the Software is installed. Each node 
of the clustered setup needs to be licensed.  Windows, Linux, Mac, etc

Unstructured Data
Front-end storage capacity pack.  NAS, File shares, Object Storage

User
A User account in all organizations as reported by the management 
Software. M365, Salesforce, Entra ID.

Socket
An occupied motherboard CPU socket (as reported by the hypervisor API) on 
hosts with virtual machines (VMs) to be backed up, replicated, monitored 
or reported on.

3.8. License Unit
"License Unit" means the maximum capacity of Licensed Objects that 
Software will process. Also represents how an Offering is licensed. For 
instance, Veeam Backup & Replication is offered in Instances. The 
following table describes the License Units.

Instance
Calculated value representing the total "value" of all Licensed Objects 
that can be protected and/or managed by the Customer using Veeam or 
partner solutions. See Instance calculation for Veeam Universal License.  
In Rental licenses, Instance represents the value in rental points for 
managed workloads.

Orchestrated Instance
1 (one) License Unit is consumed by each Protected Workload.
This instance type allows the workload to participate in orchestration 
activities (be a part of plans, labs, reports) in Veeam Recovery 
Orchestrator (VRO).

User
1 (one) License Unit is consumed by each User account in all 
organizations as reported by the management Software.

TB
1 (one) License Unit is consumed per terabyte of non-deduplicated and 
uncompressed front-end source data.

Socket
1 (one) License Unit is consumed for each occupied motherboard CPU socket 
as reported by the hypervisor API.
Only source hosts are licensed hosts on which VMs that you back up or 
replicate reside. Target hosts (for replication and migration jobs) do 
not need to be licensed. Each node of the clustered setup needs to be 
licensed.

3.9. Product Edition
If present, "Product Edition" or "Edition" means the specific edition of 
the Software that defines the functionality available in the Software.
See Feature Comparison for more information on specific Product Edition 
features and functionality.

3.10. Support and Maintenance
"Support and Maintenance" means Software updates, licensing and technical 
support to Customers according to published Veeam Customer Support 
Policy.

3.11. Offering Downgrade
Change from a higher tier Offering or Bundle to a lower tier Offering or 
Bundle, if applicable.

3.12. Product Edition Downgrade
Change on any product from a higher Product Edition to a lower Product 
Edition.

3.13. Support and Maintenance Downgrade
Change in the middle of contracted term from a higher level of Support 
and Maintenance to a lower level of Support and Maintenance.

3.14. Offering Upgrade
Change from lower tier Offering or Bundle to a higher tier Offering or 
Bundle, if applicable.

3.15. Product Edition Upgrade
Change on any product from a lower Product Edition to a higher Product 
Edition.

3.16. Support and Maintenance Upgrade
Change from lower level of Support and Maintenance to a higher level of 
Support and Maintenance.

3.17. License Type
"License Type" means the type of license to the Software that is 
purchased by a Customer. License Types (defined below) include: 
Perpetual, Subscription, Rental, Evaluation, Promo, Not-for-Resell (NFR), 
Community Edition, and Free.

3.18. Subscription License
"Subscription License" means a License Type that grants Customers the 
right to use the latest version of the Software for a specified length of 
time or term, depending on SKU purchased. Basic or Production Support and 
Maintenance is included for the entire term of the Subscription License, 
provided the End User is compliant with this Licensing Policy and the 
EULA. More details on Support and Maintenance.
To renew your Subscription License, please contact your reseller or use 
the Veeam Renewal form to contact Veeam.

3.19. Perpetual License
"Perpetual License" means a License Type that grants Customers the right 
to use, in perpetuity, any version of the Software delivered prior to the 
Support and Maintenance expiration date reflected in the license file 
provided, however, that License Keys are updated from time to time. One 
year of Support and Maintenance is included with any purchase of a 
Perpetual License.

3.20. Rental License
"Rental License" means a License Type that grants Veeam Cloud & Service 
Providers (VCSP) the right to use the Software to perform systems 
management services for their customers or clients based on monthly usage 
being reported and paid for by the VCSP. Copies of Rental Licenses can be 
produced by VCSPs using self- service functionality of Veeam ProPartner 
Portal to generate individual licenses for their customers' or clients' 
environments. More details on VCSP program (https://cdn.propartner.veeam.com
/bin/programs/veeam_cloud_provider_program_guide_global.pdf)
or the helpcenter (https://helpcenter.veeam.com/docs/vcsp/refguide/about_
rental_licensing.html).

3.21. Evaluation and Not-for-Resell (NFR) Licenses
"Evaluation License" or "NFR License" mean a License Type that grants 
Partners and End Users the right to use the Software for a limited period 
stated in the License Key for evaluation or demonstration purposes only, 
in a non- production environment.

3.22. Community Edition and Free Licenses
Veeam provides some products free of charge with full or limited 
functionality.
"Community Edition" means a License Type that grants End-Users a highly 
functional version of the Software for very small environments and is 
limited to Licensed Units built into the License Key. Some versions of 
free products may require a valid no-cost license ("Free License") that 
is available for everyone upon website page registration.

Community Edition and Free Licenses are limited to 1 installation per 
Source Infrastructure and Customers agree to telemetry and will receive 
email marketing communications.

Sharing of the Source Infrastructure between different Community Edition 
and Free Licenses is prohibited. This includes prohibiting use of 
multiple Community Edition deployments, or using both paid licenses and 
Community Edition deployments, to protect different parts of the same 
Source Infrastructure. For the avoidance of doubt, see 3.6 for the 
definition of separate Source Infrastructures.

3.23. Packaging
"Packaging" means the Software, Features, Product Editions, Add-ons, 
Bundles, and Support and 
Maintenance associated with Veeam's portfolio of Offerings.

3.24. Product
"Product" group of features or capabilities designed to function 
synergistically under one interface, License Key, and title. May be 
referred to as "Software".

3.25. Offering
"Offering" means Software offered or commercialized with a specific 
License Unit, License Type, Support and Maintenance program and License 
Policy rules.

3.26. Add-on
"Add-on" means a dependent Offering offered in addition or complimentary 
to an independent Offering.

3.27. Bundle
"Bundle" means an Offering composed of a specific group of Software, 
Offerings and/or Add-ons offered together at a discount.

3.28. Feature
"Feature" means capability designed to complete a function or series of 
functions found within Software.

3.29. Pricing
"Pricing" means License Units, License Types, terms, structural discounts 
and price points associated with Veeam's Packaging.

3.30. Veeam-Published Image
Veeam-Published Image means a virtual machine image made available by 
Veeam for use in a cloud marketplace (like Amazon Web Services or Azure) 
and in which the Software is pre-installed. When the Software is 
delivered to End User as pre-installed on Veeam-Published Image End User 
has a right to use the Software only in virtual machines in the 
marketplace deployed from Veeam- Published Image. If the Software is 
delivered to End User as pre-installed on Veeam-Published Image with the 
operating system pre-installed, the right to use the operating system is 
governed by terms of EULA of this operating system. By using the Software 
End User accepts the terms of EULA of such an Operating System, otherwise 
the End User must not use the Software.
